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How to properly stop the Batch server and Accounting Tasks?

This post lays down the steps needed for a proper batch server restart process. Follow these steps for an easy, incident less server start.

This post assumes that you have a recent and viable and recent backup in place. If not, you should first prep your back up.

To stop the Sage X3 server, we first stop the Accounting tasks and then deactivate the Batch Server. Starting the Sage X3 server is the same process but in reverse. First, we start the batch server and then start the Accounting tasks.

Stopping Server Steps

To stop the Accounting Tasks:

  • Go to Usage, BATCH SERVER, Accounting Tasks (VALPCE) and select Stop, then Yes and Close page

To deactivate the Batch Server:

  • Go to Usage, BATCH SERVER, Server Deactivation (BATCHSTOP), click Yes and then Ok
  • If you are on V11 or higher, go to Administration, Administration, Endpoints, Batch Server.
    • Select the three dots and select Stop All.

Starting Server Steps

To reactivate the batch server:

  • Go to Usage, BATCH SERVER, Server activation (BATCHSTART), click Yes and then Ok
  • If you are on V11 or higher, go to Administration, Administration, Endpoints, Batch Server.
    • Select the three dots and select Start.

To restart Accounting Task:

  • Go to Usage, BATCH SERVER, Accounting Tasks (VALPCE) and select Run now, then Yes and Close page

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Sage X3 Life-cycle Policy

The Sage X3 Life-cycle Policy is designed to provide consistent and predictable guidelines on the availability of maintenance of Sage X3 versions. This policy document outlines how long each version of Sage X3 will be covered by maintenance support, allowing you to effectively plan your software investment and avoid any gaps in support.

  • This policy applies globally to Sage X3.
  • This policy applies to all Sage X3 versions up to and including Version 11, and Sage X3 Version 12 on wards.
  • This policy excludes solutions that are supplementary to Sage X3 such as third-party products and services, or embedded components.

What is a life-cycle policy?

A life-cycle policy formalizes a software vendors procedure of withdrawing maintenance support for software versions that are behind the latest release.

The Sage X3 life-cycle policy specifies how long maintenance support will be available for a release of Sage X3, from when the product is available for purchase to when it reaches the end of maintenance date. It is designed to provide consistent and predictable guidelines on maintenance support of Sage X3 versions throughout the life of the product. Click Sage X3 Lifecycle Policy for downloading the detailed Sage X3 product policy by Sage.

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How to resolve “Due date being paid INVXXX” error while using the manual matching function

Described further are the steps that you need to take to resolve the “Due date being paid INVXXX” error message when using the manual matching function

Some important pointers

Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst. Before you undertake any of the following steps please make sure you have all the necessary back ups in place. Make a list before you start, if there is anything that you aren’t sure of, please contact us.

Please take a note, steps listed ahead require knowledge of database engines and application databases (DBs) such as Microsoft/Transact SQL, Pervasive SQL, or MySQL, etc. Incorrect application of these steps may result in system breakages and Evomatiq Business Solutions assumes no responsibility for errors resulting from changes to the database engine or DBs. Before making changes, backup all system and application DBs required for a full restore.

If you are unsure of anything, contact support for assistance

Resolution

  1. Go to DEVELOPMENT, UTILITIES, MAINTENANCE, IN LINES (GMAINT)

  2. When prompted for table, type GACCDUDATE in the table field and click on OK.

  3. From the right menu, CLICK on SELECTION.

  4. Enter NUM=’XXXXX’ (where xxxx is the invoice number, payment/receipt number)

  5. Verify you are on the correct line by comparing the value. If you are not on the correct line, use the arrows at the top left to change

  6. Delete the values in the fields TMPCUR, TMPLOC, and If using v1.4 or v5, TMPRPT
    Note: Do this for each of the lines of the NUM the by clicking on the Next radio button at the top of the screen.

  7. Verify that the FLGCLE field has a 1 in it. If not, change it to a 1.

  8. Try again, the issue should now be resolved.